We want you to love what you buy. If something isn't right, we're here to help.
7-day returns
- You can request a return or exchange within 7 days of receiving your order.
- Items must be unused, unwashed, with original tags and packaging.
- Please share your Order ID and photos of the item on WhatsApp at +92 332 8228209.
Wrong, damaged or defective items
If you receive a wrong, damaged or defective product, tell us within 48 hours of delivery with photos/video of the parcel and product. We will replace it or refund you at no extra cost, including delivery.
Items that cannot be returned
- Cosmetics, skincare and personal-care items that have been opened or used (for hygiene reasons).
- Earrings and nose pins (for hygiene reasons), unless defective.
- Items damaged through misuse, or without original packaging.
- Sale items marked as “final sale”.
Refunds
- Once we receive and check the returned item, refunds are processed within 5–7 working days.
- Refunds are sent by JazzCash, Easypaisa or bank transfer.
- For change-of-mind returns, the original delivery charge and return shipping are not refundable.
Cancellations
You can cancel your order any time before it is shipped by messaging us with your Order ID.